🌍 1. Shipping Destinations

We ship to most countries worldwide.

If your country is not available at checkout, please contact us before ordering.

⏱️ 2. Order Processing

• Orders are generally processed within 1–3 business days after payment confirmation (Monday–Friday, excluding holidays).
  
• Once processed, you will receive a tracking number via email.
  
• During peak order periods, processing may take slightly longer. The Fleece Company
  

🚚 3. Estimated Delivery Times

Delivery time depends on your location:

• 
  United States & Canada: 8–12 business days
  
• 
  Europe & United Kingdom: 8–12 business days
  
• 
  Australia, NZ & Oceania: 8–12 business days
  
• 
  Latin America: 9–26 business days
  
• 
  Other countries: 8–30 business days
  

Please note that actual delivery times may vary due to customs processing, local carrier performance, weather conditions, or high-volume demand. The Fleece Company

💸 4. Shipping Costs

Shipping fees are calculated at checkout based on destination and order details.

During promotions we may offer free standard shipping to select regions.

All shipping costs will be shown before you complete your order.

🔎 5. Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number and instructions to follow your shipment’s progress.

If tracking does not update immediately, please allow up to 72 hours for data to appear.

📦 6. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, or import taxes upon arrival in your country.

These charges are determined by local authorities and are the customer’s responsibility.

We recommend checking with your local customs office for applicable fees before ordering. The Fleece Company

📬 7. Incorrect or Incomplete Address

Please double-check your shipping address at checkout.

• 
  The Woolio is not responsible for orders delivered to incorrect or incomplete addresses entered by the customer.
  
• 
  If an order is returned to us due to address issues, a reshipping fee may apply.
  

🚫 8. Lost or Stolen Packages

If tracking shows your order was delivered but you cannot locate it:

1. 
   Check around your property, with neighbors, or in your mailroom.
   
2. 
   Wait up to 2 business days, as delivery errors can happen.
   
3. 
   Contact your local postal carrier to file a claim if needed.
   

If your tracking has had no updates for 20+ days, please contact us and we’ll help investigate the issue. The Fleece Company

📧 9. Contact Us

If you have questions about your shipping status or experience a delivery issue, please contact us:

Email: support@thewoolio.com

(Or use the contact form on our website)

Thank you for choosing The Woolio — quality products delivered with care worldwide.